In the very section you have quoted @
nickyb1982
makes it clear that the tour had already been purchased as a gift by his stepmother and it was then his job to phone up and schedule a date for it since it would just be him and his father going. He did so using the reference provided - which, incidentally, he quoted at the start of this thread. That reference was specifically issued by the club for a legends gift package and they should've been aware of that when he booked the date for the tour. After all, it's their reference number.
So no, I don't agree that he was blasé at all. Had no reference number been provided and he just phoned up on that occasion to book
and buy the tour then I would have entirely agreed with you.