I think their response is perfectly acceptable. Asking for anything else is a bit needy TBH
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Disagree. They would not have incurred those costs but for booking on the legends tour. They didn't get what they wanted and would have to spend the same again to get the legends tour on the complimentary basis.
I think a reasonable contribution to them would not be out of the question. See, the problem for @ nickyb1982 is that they have not offered a refund, but only the chance to attend again, which means doubling up on the cost of travel. That, to me, is a little unfair and renders the first set of travel costs a wasted expense incurred as a direct result of the club's mistake.So what if the persons involved had came from, say, Ireland, as an example, would the club be expected to cover their travel costs too?
Um, she specifically asked for a legends tour....and the mistake is her own? I think @ nickyb1982 said that she'd paid extra as well. If you go into Tesco and buy an banana labelled organic, paying 20p extra for it, and you find out it's a regular one, then it's hardly your fault for buying it, is it?I think you should make sure you know what your buying when it's over the phone. If your step-mum had paid for a holiday would you just give a reference number to an anonymous telephonist without requiring that they confirm the destination, travel dates, airport, hotel, car-hire etc are all correct?
just out of interest what is the difference in price between the 'usual tour' and 'legends tour'?
And if they offered to pay for your rail fare would that have been sufficient?
Was I expecting too much?
Am I right to be annoyed?
You would think a multi-million pound club could spare a couple of shirts that probably only cost a couple of quid to make, to apologise to two supporters who have supported them for 85 years+ combined, for a mistake they made!
spoken like a man who considers 'consequential losses arising'.Disagree. They would not have incurred those costs but for booking on the legends tour. They didn't get what they wanted and would have to spend the same again to get the legends tour on the complimentary basis. So paying the fare a second time would be a direct expense arising out of the club's error.
At least, that's the argument I would've made.
Um, she specifically asked for a legends tour....and the mistake is her own? I think @ nickyb1982 said that she'd paid extra as well. If you go into Tesco and buy an banana labelled organic, paying 20p extra for it, and you find out it's a regular one, then it's hardly your fault for buying it, is it?
So it seems the fault is entirely internal to the club. Wouldn't surprise me considering some of the inconsistencies I've had on the ticket/membership line in the past.
I have absolutely no idea what you are referring to.spoken like a man who considers 'consequential losses arising'.
In the very section you have quoted @ nickyb1982 makes it clear that the tour had already been purchased as a gift by his stepmother and it was then his job to phone up and schedule a date for it since it would just be him and his father going. He did so using the reference provided - which, incidentally, he quoted at the start of this thread. That reference was specifically issued by the club for a legends gift package and they should've been aware of that when he booked the date for the tour. After all, it's their reference number."My Step-Mum bought my Dad a legend’s tour of WHL for 2 people for his birthday. He asked me to book it so I phoned up and after being given the incorrect phone number on 2 occasions eventually got through to book the tour.
I said I had rung up to book a WHL tour and was asked to provide the reference number above. The girl who I spoke to took the booking reference and asked when we would like to go – I said Saturday 3rd August and she asked what time – I said 12:00 and she said that 12:00 was fine and it was all booked, and that we just needed to be at the club shop at 12:00. Brilliant."
So he didn't tell the telephonist that it was a Legends tour and the probably very busy call-centre worker failed to make additional checks. I'm just saying that he should have been sure he was getting a Legends tour if that was important to him - which btw it doesn't sound like the Legends bit of the tour was very important to him, which is probably why he was so casual in making the booking in the first place.
You can't go through life with a blasé attitude and expect someone else to fill in all the details for you - often you'll get away with it but such an attitude is going to trip you up now and again. I don't want to sound all headmastery but people need pay attention and avoid sloppiness - I mean, look at Adebayor.