New Stadium

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Fella on twitter say's


#Stac

@Stacey1882

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Let's try again...
1st test game 30th Dec
2nd test game 6th Jan
1st PL game 13th Jan V Utd.
Take 2, that's my belief & it should be announced within the next 4 days...
Fingers crossed
He ('Stac') seems to have a friend working as an electrician on site working on the 'critical safety systems', so gets lots of info , some right, some not quite correct,

But he did call the 16th event a couple of days before it was announced.

Spurs will only announce the test events and first match once everything signed off that we will get the necessary safety certificates, so most likely Stac's mate knows the Safety guys have been presented with info and a sign off is hoped for.

I say 'hoped' for as previous info is that not all the systems are 100% working but that risk is being mitigated by extra fire marshals. Worth pointing out that the NWHL safety systems will be light years ahead of virtually any other stadium - but their complexity means they will be a bugger to get working 100%.

Stac apparently works for London Underground and says that Severn Sisters staton have been told to expect extra passengers from a January event at NWHL. Take that how you will.
 

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As a few of you are aware my Dad unfortunately passed away a couple of weeks ago and my Mum has some questions on season tickets that I can't answer, she is reluctant to go to the club in case they try and take his season ticket back – he really wanted us to take her to the games if he couldn't go... After this season I expect she will let them lapse – sad times...

1. Before my Dad passed away he was in hospital a lot so only managed a couple of games at Wembley. My Mum said there have been emails to him asking for his bank account details. Do they do this after each game for a refund if you don't take your option to tickets at Wembley? Or was she meant to email them saying they couldn't attend?

2. If she tells them he has passed away will they automatically revoke his season ticket?

3. To take her to a game on his ticket I assume we have to apply to upgrade it? Will this become problematic if he isn't around to verify things?

Thanks in advance for any pointers.
 

Nutter-Naylor

Supporter
As a few of you are aware my Dad unfortunately passed away a couple of weeks ago and my Mum has some questions on season tickets that I can't answer, she is reluctant to go to the club in case they try and take his season ticket back – he really wanted us to take her to the games if he couldn't go... After this season I expect she will let them lapse – sad times...

1. Before my Dad passed away he was in hospital a lot so only managed a couple of games at Wembley. My Mum said there have been emails to him asking for his bank account details. Do they do this after each game for a refund if you don't take your option to tickets at Wembley? Or was she meant to email them saying they couldn't attend?

2. If she tells them he has passed away will they automatically revoke his season ticket?

3. To take her to a game on his ticket I assume we have to apply to upgrade it? Will this become problematic if he isn't around to verify things?

Thanks in advance for any pointers.
Yes. If you want a refund on a game by game basis, you will have to give then your bank details.
 
As a few of you are aware my Dad unfortunately passed away a couple of weeks ago and my Mum has some questions on season tickets that I can't answer, she is reluctant to go to the club in case they try and take his season ticket back – he really wanted us to take her to the games if he couldn't go... After this season I expect she will let them lapse – sad times...

1. Before my Dad passed away he was in hospital a lot so only managed a couple of games at Wembley. My Mum said there have been emails to him asking for his bank account details. Do they do this after each game for a refund if you don't take your option to tickets at Wembley? Or was she meant to email them saying they couldn't attend?

2. If she tells them he has passed away will they automatically revoke his season ticket?

3. To take her to a game on his ticket I assume we have to apply to upgrade it? Will this become problematic if he isn't around to verify things?

Thanks in advance for any pointers.
I can't help at all with the ticketing queries sorry but just wanted to send you my condolences.
 
As a few of you are aware my Dad unfortunately passed away a couple of weeks ago and my Mum has some questions on season tickets that I can't answer, she is reluctant to go to the club in case they try and take his season ticket back – he really wanted us to take her to the games if he couldn't go... After this season I expect she will let them lapse – sad times...

1. Before my Dad passed away he was in hospital a lot so only managed a couple of games at Wembley. My Mum said there have been emails to him asking for his bank account details. Do they do this after each game for a refund if you don't take your option to tickets at Wembley? Or was she meant to email them saying they couldn't attend?

2. If she tells them he has passed away will they automatically revoke his season ticket?

3. To take her to a game on his ticket I assume we have to apply to upgrade it? Will this become problematic if he isn't around to verify things?

Thanks in advance for any pointers.
Firstly, I'm very sorry for your loss. I hope that I can answer your questions:

1. It's just for refunds for matches that he didn't attend. You don't need to tell them if you can't attend a Wembley match; just ignore it. It's OK to leave the money in and transfer it all at the end of the season in one go.

2. I would assume so, with a pro-rata refund for remaining matches; is is certainly not possible to transfer a season ticket to another person at any time.

3. I see that you dad was on a concession ticket. I'm not sure how it works at present, but I know that at the new stadium it will be possible to transfer season tickets for individual matches to another person with appropriate payment to upgrade concession tickets.

Bottom line is if your mum wants to keep your dad's ticket for this season or for longer just leave it in your dad's name. As long as you don't want to use it until the new stadium is open then the fact that he was on a concession should no longer be an issue.
 

Nutter-Naylor

Supporter
If his details expired will she just be able to send them new ones and they'll issue a refund retrospectively for any games not attended or were they meant to notify them beforehand of their intention not to go?
No, no need to tell them. They usually use social media to let people know as each refund is available to claim. As long as you know his log in details, there is no need to inform them of his passing.

Sincere condolences.
 
Firstly, I'm very sorry for your loss. I hope that I can answer your questions:

1. It's just for refunds for matches that he didn't attend. You don't need to tell them if you can't attend a Wembley match; just ignore it. It's OK to leave the money in and transfer it all at the end of the season in one go.

2. I would assume so, with a pro-rata refund for remaining matches; is is certainly not possible to transfer a season ticket to another person at any time.

3. I see that you dad was on a concession ticket. I'm not sure how it works at present, but I know that at the new stadium it will be possible to transfer season tickets for individual matches to another person with appropriate payment to upgrade concession tickets.

Bottom line is if your mum wants to keep your dad's ticket for this season or for longer just leave it in your dad's name. As long as you don't want to use it until the new stadium is open then the fact that he was on a concession should no longer be an issue.
As he would have said "Magic", takes a lot of the stress out of it. Myself and my brother can help my Mum log-in to his account and sort the bulk refund once things have settled and we've moved into the new stadium.

My bother any myself can take it in turns to upgrade his ticket making sure my Mum and nephew still get to attend.

Thanks for all the very helpful info (and kind sentiments)
 

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