Hard to see what more any ticketing firm could have done in advance, the system is designed to handle the level of demand anticipate at a 62,000 stadium, for any 'normal' game I'm pretty sure even with the dastardly wheel-of-death it will cope fairly well ... but these aren't normal games. The system couldn't even keep up with the number off logon attempts, these reached over 250,000 in the two hours prior to tickets going on sale. Now whilst many of these would be repeat attempts, or indeed people using multiple devices, it's still ridiculously above the maximum ever anticipated ... and in truth as the system constantly fell over who knows what the true number off attempts actually was.
There's learning to be had, 70,000 members does not equal a maximum of 70,000 logons, lesson learned. The system will be improved to allow more people into the logon queue, that should in real time massively reduce logon attempts as people will no longer keep refreshing, or keep 3 or 4 platforms attempting to logon at once, why bother once you are into the wheel? that's the theory anyway. No point trying to logon more than once as any membership number will only be active once at any given time.
The good news is there are logon super systems that exist these are used for concerts and festivals where 1m logons an hour are not at all unusual, moves are already in place to see if we can access that tech quickly.
At the end off the day despite the huge demand the system processed all sales in less than an hour from 10 am, so it did it's job. It just didn't do it in a very customer friendly way.
The complaint coming out the most seems to be about priority, should all members have been ranked on points? In hindsight the answer is probably yes, points or length of time on the list, however penalizing members who didn't go to Wembley? that wasn't something the club felt it should do.
The belief is that regrettably for the last few games of this season things won't get much better, demand will hopefully remain massive, and despite any quick fixes, it will remain a first-come-first-served system which will still be a bit torturous.
To put things into perspective, in terms of pure numbers it should be easier to get a ticket in a 62,000 stadium than in a 36,000 stadium ... if not then it's because we're doing well, I guess that's one of the penalties of success so let's hope we have to learn to cope with it.
There's learning to be had, 70,000 members does not equal a maximum of 70,000 logons, lesson learned. The system will be improved to allow more people into the logon queue, that should in real time massively reduce logon attempts as people will no longer keep refreshing, or keep 3 or 4 platforms attempting to logon at once, why bother once you are into the wheel? that's the theory anyway. No point trying to logon more than once as any membership number will only be active once at any given time.
The good news is there are logon super systems that exist these are used for concerts and festivals where 1m logons an hour are not at all unusual, moves are already in place to see if we can access that tech quickly.
At the end off the day despite the huge demand the system processed all sales in less than an hour from 10 am, so it did it's job. It just didn't do it in a very customer friendly way.
The complaint coming out the most seems to be about priority, should all members have been ranked on points? In hindsight the answer is probably yes, points or length of time on the list, however penalizing members who didn't go to Wembley? that wasn't something the club felt it should do.
The belief is that regrettably for the last few games of this season things won't get much better, demand will hopefully remain massive, and despite any quick fixes, it will remain a first-come-first-served system which will still be a bit torturous.
To put things into perspective, in terms of pure numbers it should be easier to get a ticket in a 62,000 stadium than in a 36,000 stadium ... if not then it's because we're doing well, I guess that's one of the penalties of success so let's hope we have to learn to cope with it.
