Not really football is different. If the club was in league one we would still have a big fanbase and Match day going crowds. They have supporters not customers.
If I was not a supporter and was a customer I would be down the Emirates this season not White Hart Lane. I am a Spurs fan so that ain’t going to happen.
Much of our fanbase that attends has been loving us since the 80s. New stadium just means you can fit more of them in.
If we where a Burger chain we would have the nicest seats and the best signs but mouldy burgers and lazy staff. That would go under.
In the eyes of the board you are a customer whether you like it or not, that's the point.
Football is a business, the only difference is that Tottenham are selling their products to fans. the owners don't have a duty to make the fans happy, they have a duty to improve the stature of their club and make profit, that's it.
And in their eyes if you don't like what's being sold, you as a customer will stop buying but someone else will just take your place.
If Spurs are the equivalent of a burger chain, you would have bad food but people will still be spending money and eating it, in this instance people may not like the players or how the club is being run but fans are still turning up in their droves to watch the team, the club still have a waiting list of season tickets they could sell and fans are still buying merchandise.